The two stars is completely on the room and hot tub. The staff here was outstanding. My wife and I were looking for a one night getaway from the kids and wanted a hot tub. There were no rooms with a hot tub so we got the Jr Suite with a King bed (Rm 114). The room was comical. The couch and chair looked like they were picked up at the Salvation Army; (including stains). It looked shabby which was unlike any Hilton Garden I've ever been in. The bed was clean and comfortable, at least. For Pete's sake, upgrade this room. If any other rooms look like it, they need updating as well. The "hot" tub gave you about 5 minutes of heat before the jets started throwing out cool water. Please fix that as well.
The rooms were clean, spacious and well maintained. However only one of our keys worked including after we went to get a new key, it still did not work. The walls were good stuff keeping the rooms quiet and you couldn't hear your neighbours. However the doors were paper thin, so when children and other guests were running and talking in the hallway, you could hear it very clearly in the night. Front desk was kind, hospitable and helpful. However there was no continental breakfast included.
My husband and I stayed here on the way home from Ohio. We had some issues with a group of boys in the room next door, but the front desk took care of it promptly and politely. The room was very spacious and the jetted tub in the bathroom was a pleasant surprise. We would absolutely stay here again if we ever find ourselves needing overnight accommodations in Syracuse in the future.
Fantastic property. Quiet. Clean. Very relaxing after a long day of intense business meetings
Each staff person we encountered were so happy and helpful, making it a great stay! The room & hotel were very clean. Food was GREAT & they were able to accommodate all my food allergies without any issues. Would definitely recommend!
Hilton Garden Inn Syracuse is a US Lodging based in East Syracuse, New York. Hilton Garden Inn Syracuse is located at 6004 Fair Lakes Rd, East Syracuse, NY 13057, USA.
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